How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How do I contact the Customer Experience Team?
How do I contact a Head Over Heels concession store, such as Debenhams?
Head Office enquiries
How do I contact Head Office?
Where's my order?
When will I receive confirmation of my order?
How do I track my order?
What happens if I’m out when you deliver?
Changes to orders
How can I amend my order once it has been placed?
I have a problem with my order, who do I contact?
How can I cancel my order?
Why has my online order been cancelled?
Returns & Refunds_HOH
What is your returns policy?
How can I return my order?
Can I return my item to a store?
How do I return a CollectPlus order?
How do I return a Click and Collect order? (Will you refund my order if I no longer want it?)
See all 11 articles
Can I return an item for an exchange instead of a refund?
I have forgotten my password, how do I request a new one?
Why is your website not letting me place my order?
Do I need to create an account?
How can I make changes to the details on my account?
How can I sign up to receive your newsletter?
How can I opt out of your marketing emails?
Delivery & Collection_HOH
What is Head Over Heels Unlimited?
When will you deliver my item?
What is the cut off time for next day delivery?
What is the cut off time for Saturday delivery?
Which courier will be delivering my order?
See all 8 articles
Click & Collect
How much does Click and Collect delivery cost?
Which stores can I pick up my Click and Collect order from?
How long will it take to deliver the order to my Click and Collect store?
How will I know when my parcel is ready for collection?
How long will the store hold my Click and Collect order?
See all 7 articles
What is CollectPlus?
How much does CollectPlus cost?
Where is my local CollectPlus store?
How do I collect my CollectPlus order?
When are CollectPlus stores open?
Payment & Promo codes_HOH
How can I pay for my order?
How do I use PayPal to pay for my order?
Can I place an order over the phone?
Do you accept gift cards?
Promo and discount codes
Do you offer a discount or promo for students?
Where do I apply my student discount code?
Can I use Student discount on Sale products?
Do you currently have any promotion codes?
How do I review a product?
When will my review appear on the product page?
How do I enter the monthly prize draw for product reviews?
Can my product review be removed?
How can I make sure I choose the right size?
Do you sell half sizes?
How do I know what materials are used to make the product?
Do you sell shoe cleaner or protector?
What is your Animal Welfare Policy?
Where can I buy Head Over Heels?