Our couriers normally make at least 2 delivery attempts before the item is returned to our warehouse as undelivered. Some couriers will attempt to make delivery to a neighbour, or leave your parcel in a secure location if they deem fit. A signature may be required upon delivery. 


If your order is sent through the Royal Mail (based on your location) then a calling card will be left with details of which sorting office you can collect your order from. 


If you wish to provide additional delivery information, please contact our Customer Experience Team , but note, changes are not always possible.